Returns Policy

If something isn't right, you have the right to return your order. No pressure.
Under Portuguese law (Decree-Law No. 24/2014), you can withdraw from your purchase within 14 days from the moment you receive your items, without needing to give a reason.

HOW IT WORKS

1. Let us know: Within 14 days of receiving your items, send us an email to support@happinesscamp.pt with your order number and the items you want to return. Please make sure the product name is clearly stated and matches exactly the name shown in the store and on your order, so we can identify the item correctly.
2. Send it back: You then have a further 14 days, from the date you told us, to send the items back to us at: Associação Happiness Camp, Rua da Lionesa 446 ADM, 4465-671 Leça do Balio, Portugal.
3. We take care of the rest: Once we receive your return (or proof that it's on its way), and provided the return is justified and the items meet our return conditions, we'll process your refund. If an item is returned clearly damaged, broken or with signs of use beyond what is necessary to try it, we may reduce the refund accordingly or, where appropriate, be unable to issue a refund.

RETURN CONDITIONS

We keep it simple, but fair:

Items must be returned in good condition, without signs of use beyond what is reasonably necessary to try on the item and assess its nature, characteristics and fit. Items must not have been washed, altered or damaged and should be returned with their original tags attached, whenever applicable.
Returned in their original packaging, whenever possible
With all components included
If these conditions aren't met, we may not be able to accept the return.

REFUNDS

You'll receive a full refund of the returned items, including standard delivery costs (if applicable), excluding any additional costs resulting from the consumer's choice of a delivery method other than the least expensive standard delivery method offered by us, within 14 days after we're informed of your decision.
We may wait until we receive the items, or proof of shipment, before processing the refund.
Refunds are made using the same payment method used for the purchase, unless agreed otherwise.

RETURN SHIPPING COSTS

Return shipping costs are the responsibility of the customer, unless:

The item is defective
The item is incorrect
In those cases, we'll cover it.

EXCEPTIONS

Some items can't be returned:
Sealed items that are not suitable for return for hygiene reasons once opened

Received something wrong?
If your item arrives damaged or incorrect, contact us as soon as possible.
We'll make it right.

NEED HELP?

We're here for you.
Email: support@happinesscamp.pt