The Happiness Camp online store (hereinafter the "Store") is operated by Associação Happiness Camp, Tax Identification Number (NIF) 518162591, with registered office at Rua da Lionesa, 446, ADM, 4465-671 Leça do Balio, Matosinhos, Portugal, contact: support@happinesscamp.pt.
These Terms and Conditions govern the use of this website and the purchase of products made available through the Store and apply to all orders placed through it.
By using this website and completing a purchase, the customer declares that they have read, understood and accepted these Terms and Conditions, as well as the Privacy Policy.
The prices displayed include VAT at the applicable legal rate and do not include shipping costs, which will be indicated before the order is completed.
The Store reserves the right to change product prices and availability at any time, without affecting orders that have already been confirmed.
Orders are considered accepted once payment has been confirmed.
The available payment methods are presented during the checkout process.
The Store reserves the right to refuse or cancel an order in the event of stock unavailability, payment failure, suspected fraudulent transaction or other legitimate reason preventing the order from being fulfilled. Where payment has already been made, any amounts paid will be refunded in accordance with applicable law.
Delivery times indicated during checkout are estimates and may vary depending on the destination and delivery method. The Store will endeavour to deliver orders within the indicated timeframe and, in any event, in accordance with the deadlines established by applicable law.
The Store shall not be liable for delays resulting from circumstances beyond its reasonable control, without prejudice to the consumer's statutory rights.
Under Decree-Law No. 24/2014 of 14 February, consumer customers have the right to withdraw from the contract, without having to provide any reason, within 14 calendar days from the date on which the customer, or a third party indicated by the customer other than the carrier, acquires physical possession of the products.
To exercise the right of withdrawal, the customer must inform the Store of their decision by means of an unequivocal statement, using the contact details provided in these Terms and Conditions.
The customer must return the products within 14 days from the date on which the decision to withdraw was communicated to the Store.
Return shipping costs shall be borne by the customer, unless otherwise stated or unless the customer was not previously informed that such costs would be their responsibility.
The Store shall reimburse all payments received from the customer in respect of the returned products, including standard delivery costs, within 14 days from the date on which the Store is informed of the customer's decision to withdraw. Any additional delivery costs resulting from the customer's choice of a delivery method other than the least expensive standard delivery method offered by the Store shall not be reimbursed.
The Store may withhold the refund until it has received the returned products or until the customer provides evidence that the products have been sent back, whichever occurs first.
Refunds shall be made using the same payment method used for the original purchase, unless expressly agreed otherwise, and without any additional cost to the customer.
The customer may be held liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature and characteristics.
The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. This may include socks supplied in sealed packaging once the seal has been opened or broken.
Further information on returns and refunds is available in our Returns Policy.
Products sold benefit from the statutory guarantee of conformity provided for under Decree-Law No. 84/2021 of 18 October.
In the event of a defect, the customer must contact the Store for information regarding the applicable procedure for repair, replacement, price reduction or termination of the contract.
In the event of a complaint, customers may use the Portuguese Electronic Complaints Book, available at www.livroreclamacoes.pt, or contact the Store directly through the contact details provided.
In the event of a consumer dispute, the customer may refer the matter to an alternative dispute resolution entity, in accordance with Law No. 144/2015 of 8 September.
Further information is available on the Consumer Portal (www.consumidor.gov.pt).
All content on this website, including texts, images, trademarks and logos, is the property of Associação Happiness Camp or third-party licensors and may not be reproduced without prior authorisation.
The Store shall not be liable for indirect damages arising from the use of the website, except in cases where the law imposes strict liability.
The Store reserves the right to amend these Terms and Conditions at any time. Any amendments shall apply to orders placed after their publication.
These Terms and Conditions are governed by Portuguese law.
Any dispute arising from this contract shall be subject to the jurisdiction of the court of the consumer's place of residence, without prejudice to the possibility of using alternative dispute resolution mechanisms.
For any questions regarding these Terms and Conditions, please contact us at support@happinesscamp.pt.
Last updated: 3 August 2026